How to Pay Your Water Bills
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- Kobe City Waterworks Bureau
- How to Pay Your Water Bills
Water fees are combined with sewage fees and are to be paid in 2-month intervals.
How to pay your bill
① Pay at the convenience store
Use the Payment Notification Form (納入通知書) when making the payment.
You cannot use the Payment Notification Form if it is past the payment deadline (納期限)
- * You can also make a payment at the service counter of a bank or financial institution.
② Pay via a smartphone payment app
You can use an eligible smartphone payment app to scan the barcode on the Payment Notification Form (納入通知書) and pay your water and sewage bill.
You cannot use the Payment Notification Form if it is past the payment deadline (納期限)
③ Pay with a bank account
With this method, water and sewage fees are automatically withdrawn from a designated bank account.
Please call the Waterworks Bureau Customer Service Center to apply.
④ Pay with credit card
With this method, you can continuously pay your water and sewage fees via credit card.
Please call the Waterworks Bureau Customer Service Center to apply.
Inquiries
Waterworks Bureau Customer Service Center (水道局お客さま受付センター)
TEL: 078-797-5555
Weekdays 9 am – 5:15 pm (Not available on weekends, national holidays or new year holidays)
- * During peak moving season (mid-February to mid-April), the service center will also be available on Saturdays at the hours listed above (except for national holidays)
- * Multilingual support is available in English, Chinese, Korean, and Vietnamese
- ・When you call, you will be connected to an automated voice system. For inquiries related to applications for starting or stopping water service, press [1]. For all other inquiries, press [2]. If you do not press anything for a certain period of time, you will automatically be connected to Line [2].
- ・In order to accurately understand the contents of what was said, phone conversations will be recorded.